Privacy Policy
Last Updated: November 2, 2026
Atelier Clean House ("we," "us," or "our") provides residential cleaning services in Huntsville, Madison, and Athens, Alabama, and nearby surrounding areas. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website (ateliercleanhouse.com), submitting a request through our forms (including our TikTok lead form), or contacting us, you agree to the practices described here.
1. Information We Collect
We collect only the information we need to provide you with an estimate and our cleaning services:
• Contact information: your name, phone number, and email address.
• Service information: your home address or general service area, home size (square footage, bedrooms, and bathrooms), the type of cleaning requested, the areas of the home to be cleaned, preferred dates or scheduling details, and any notes you share about your home or service.
• Communications: messages, calls, or texts you exchange with us about your estimate or cleaning.
• Payment information: when you pay by card, payment is processed securely by Square. We do not receive or store your full card number.
• Website information: like most websites, our site (hosted by Wix) may automatically collect limited technical data, such as device and browser information, through essential cookies.
We do not knowingly collect information from children under 18, and our services are not directed to children.
2. How We Use Your Information
We use your information to:
• Prepare and send your free cleaning estimate.
• Schedule, coordinate, and provide your cleaning service.
• Communicate with you about your appointment, including confirmations, updates, and follow-ups.
• Send invoices and payment links and process payments.
• Ask for your feedback or a review after a service.
• Respond to your questions and requests.
• Comply with legal or tax obligations and protect our business against fraud or misuse.
We do not use your information for purposes unrelated to our services without your consent.
3. How We Share Your Information
We do not sell your personal information.
We share information only as needed to operate our business, with trusted service providers such as:
• Wix — hosts our website and its quote request form.
• TikTok — provides the lead form on our profile where you may submit your request.
• Square — processes card payments securely.
• Google — business profile and related services you may interact with.
These providers process information under their own privacy policies. We may also disclose information when required by law, to respond to legal requests, or to protect our rights, safety, or property.
4. Cookies
Our website is hosted by Wix, which may use essential cookies required for the site to function and for security. You can control cookies through your browser settings. Disabling cookies may affect some website features.
5. How Long We Keep Your Information
We keep your information only for as long as necessary to provide our services, maintain business and tax records, and resolve any issues related to a service. When information is no longer needed, we delete it or remove identifying details. You may request deletion of your information at any time (see Section 6).
6. Your Choices and Rights
You may at any time:
• Ask what personal information we have about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information.
• Opt out of non-essential messages (for example, follow-up or promotional texts or emails).
To make a request, contact us using the information in Section 8. We will respond within a reasonable time.
7. Data Security
We take reasonable steps to protect your information, such as limiting access to it and using reputable service providers with their own security measures. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Contact Us
If you have questions about this Privacy Policy or about how we handle your information, contact us:
Atelier Clean House
Huntsville, Alabama
Email: ateliercleanhouse@gmail.com
Phone: (629) 286-5780
Website:Â https://ateliercleanhouse.com